SHIPPING & RETURNS
Your order will be delivered to the address you indicated when your order was placed. Every order ships within 7 - 14 business days after payment is received. The products purchased on the BACKROW website will be delivered to one address in Canada. We do not deliver outside of Canada.
BACKROW does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right of Return
BACKROW allows you 30 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
RETURN & EXCHANGE POLICY
If for any reason at all you need to return your purchased item or items you will have 30 business days to return the product to our office in the same condition it was shipped out in, if any damage to the item no refund or exchange will be available. After quality inspection of the returned product the customers will be paid back in full within 48 to 72 hours.
If we ship out the wrong color or size or design we will make it right!
Just return the wrong order to our office, after quality inspection of the returned product we will ship out the correct order within 24 hours and discount code for up to 15% off next order.